Everything trial users ask before activating. Can't find your answer? Reply to any onboarding email — we read every one.
The questions we hear most often from practices evaluating MedPilot.
Your 14-day trial gives you full access to the dashboard, eligibility verification, and claims management — with your real payer data. This is a managed service, so the trial is also when we configure your payer rules and connect your EHR. At the end of the 14 days, we'll give you a firm quote for the ongoing service.
It takes two weeks. We start with a payer mix audit — we need to know which payers you file to, what plans you accept, and what your current denial rates look like. Then we configure your rules engine, connect your EHR, and run a live test week before going fully operational. You don't need to do any IT work.
Yes — materially. Eligibility checks that normally take 8–15 minutes per patient run in under 30 seconds with MedPilot. For a practice doing 15–20 verifications a day, that's 2–4 staff hours recovered daily. That's not counting prior auth follow-ups and claims management, which add another hour or more.
Most built-in eligibility tools miss 20–30% of coverage details — copays, prior auth requirements, deductible status. MedPilot cross-references payer rules and flags what your EHR doesn't surface. It's not a replacement for your EHR — it's an upgrade to the eligibility layer on top of it.
Athenahealth, eClinicalWorks, and DrChrono. We connect via OAuth 2.0/FHIR — no custom IT work required. If you're on a different system, tell us during the discovery call and we'll let you know what's possible.
Monthly managed service, billed by provider count. All pricing is quoted after your discovery call — we'll give you a firm number before you commit to anything. There are no setup fees beyond the standard onboarding included in every engagement.
No annual lock-in. Provider count changes take effect at the next billing cycle. We don't lock you into annual contracts — if it's not working, you can wind down. That said, practices that complete onboarding stay. The ROI is just too clear once the rules engine is configured.
Yes, and yes. A Business Associate Agreement is included with every engagement at no extra cost. HIPAA compliance isn't optional for us — we handle protected health information every day and treat it accordingly. The BAA is ready on day one of your trial.
That's one of the real advantages of a managed service over self-serve software: your staff doesn't need to learn a new tool. We run the eligibility and claims operations on the back end; your front desk sees clean results in the dashboard. There's no new workflow to train on — the time savings show up immediately, and staff tend to appreciate that.
You contact us. We handle the rule update, test it, and push it live. It's included in your monthly service — not a change order or extra project. The whole point of managed service is that payer changes don't fall on you.
Book a 20-minute discovery call. We'll scope your setup and give you a firm quote before anything starts.